Head of Customer Operations, Driver Services

A market leading leasing organisation Published: 17/06/2016
Currency
Salary Range
Package
£80/90k base, £90/100k OTE, car and benefits
Category
Management, Sales, Customer Services / Call Centre, Operations, Financial Services, Automotive
Job Reference
CJ2095
Region
South East, South

Description

Head of Customer Operations, Driver Services – South / South East

£80/90k base, £90/100k OTE, car and benefits

CJ2095

The role

Is leading the operational customer service teams for a highly visible fleet solutions brand. You will coach your direct reports to deliver excellent support services for a high volume of individual driver customers. You will be responsible for creating and delivering a continually evolving customer support strategy so that the business maintains its place as a leading business in their highly competitive market.

The business

One of the leading names in fleet solutions with an excellent UK market position, they are creative, innovative and enjoy a great reputation with their corporate and SME customers. Implementing a powerful, customer focussed growth strategy, they are investing in creating a business that stays ahead of market expectations, enabling great customer retention and profitability.

About you

You have a stable CV and are a proven customer services or operations leader. You are great with people and with a track record in delivering customer service excellence through coaching and enabling your teams. You have contact centre based experience ideally gained in a financial services or retail banking environment, leading teams of minimum 80/100FTE.

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