New Business Operations Manager – Consumer Motor Finance

Well established consumer motor finance business - specialising in the near-prime customer segment
Chester, United Kingdom
Job Type
GBP £  
Base £45k to £60k + discretionary bonus, 10%
Motor Finance
Management, Sales, Operations, Admin / Support Services
Job Reference
North West


New Business Operations Manager - Consumer Motor Finance

Base £45k to £60k + discretionary bonus, 10%



This is a great opportunity to join a “customer first” business. The New Business role is key to support the redesign of the originations process and work with internal and external technology teams to build a scalable onboarding platform while managing new business volumes and growth planned in the coming year.  This role will be a key part of the senior management team and requires an an experienced manager.  It will  essentially be office based,  although there is some flexibility here - however as  it is a team management role, on-site will be required the majority of the time. Parking is available on site. 

The Role 

The role of the New Business Operations Manager is to lead the new business team (of circa 10) in the onboarding of new customers, supporting the introducer base alongside the sales team.  This is a critical stage in the customer journey and the last part of the car buying journey before the customer is able to receive their vehicle.

This is a newly created role to support the expansion in new customer applications and the proposed development of our  client's product proposition in the coming years.  They are currently reviewing the customer journeys, understanding their software capabilities to create journeys that are suitable for our introducers and scalable for the new business team.

The successful candidate will lead a team of loan activation specialists with the existing team leader and be a key influencer in the review and creation of the customer journeys and operating processes. This will include supporting the team leader in creating a culture of delivery for their customers, building and running a management framework to allow the team to actively monitor the process and service levels to  introducers and lead the change agenda in this area as they reinvent how they support  introducers to deliver a service their customers expect.

Hours of work between Monday to Saturday, Sundays and bank holidays where required on a rota basis.

The Business

Our client is a Hire Purchase lender on vehicles introduced through third party brokers and an introducer specialising in the near-prime customer segment.    The business is currently a  team of 100, all based in the same office and all key processes are completed internally.  They are well established and are wholly owned by one of the largest privately owned businesses in the UK.

About You

We our looking for a candidate with proven experience in team management, within a new business environment, focused on consumer finance ideally motor. An understanding of an onboarding journey and working with introducers (preferably in the auto space) will be essential as will be an understanding of regulatory guidelines in practice including the Consumer Credit Directive (CCD), Data Protection Act (DPA) and Money Laundering (AML), Treating Customers Fairly (TCF) and CONC.  This will include the complaints process and supporting the effective resolution of complaints.

Ability to work to tight and demanding timelines, analyse management information and suggest new initiatives, are essential. Good organisational skills, personal drive and self-motivation with a passion to be the best will be a critical factor in success. As will excellent communication skills with the ability to adapt written, verbal, and face-to-face skills for relevant audiences.

(Consumer Finance, Motor Finance, Motor Finance New Business, New Business Team Manager, New Business Team Manager)


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